Returns & refunds
What can be returned
Can be returned
- Unused items
- In their original packaging
- Within 14 calendar days of delivery
Can't be returned
- Sale items
- Used items, or items without their original packaging
- Items more than 14 calendar days after delivery
Item arrived damaged? Different rules apply; see Damaged on arrival below.
How to return
Email us
Email contact@gavy.com within 14 calendar days of delivery with your order number and the item you want to return.
Get return instructions
We’ll reply to confirm your return and tell you where to send it.
Send it back
Pack the item, unused and in its original packaging, and ship it to us. Return shipping is arranged and paid by you.
Get your refund
Once we receive your return, we’ll refund you to your original payment method within 30 days, less a 25% restocking fee.
Refunds & exchanges
Refunds
Refunds are made to your original payment method within 30 days. A 25% restocking fee is deducted from the refund.
Exchanges
Standard returns are refund only. Exchanges are only offered under Gavy ADP, our 30-day accidental damage protection.
Damaged on arrival
If your item arrives damaged, email contact@gavy.com with your order number within 24 hours of receiving it. Please include:
- Photos of the item and its packaging from multiple angles
- A video of the product
The item must be unused, with its seals intact. We’ll send a replacement, or a refund if it’s out of stock. No restocking fee applies, and we’ll cover return shipping.
Faults & accidental damage
Our products are covered by 12 months of warranty. Some of our products are also covered under our 30-day accidental damage protection. Visit our warranty page for more details.
Questions about a return? Email contact@gavy.com, Monday to Friday, 9:00AM to 5:00PM.
We reserve the right to make the final decision on all returns, refunds, exchanges and damage claims.