Warranty Policy

Accidental Damage Protection

Mistakes happen. That’s why we cover your purchase with 30 days of Accidental Damage Protection (ADP) warranty. Below are the terms and conditions for this service.

ADP Warranty Terms and Conditions

Our ADP warranty covers accidental damage that arise during the first 30 days, starting on the day you purchase the product. Damage that is caused deliberately, or arises from lack of reasonable care, theft, and/or loss of the product will not be covered under the ADP warranty. 

To be eligible for a claim under the ADP warranty, you must retain the product, proof of purchase, all packaging included with the product, and any items included with purchase. Only receipts or invoices from our official website or authorized dealers will be accepted as valid proofs of purchase.

At our discretion, we may request for you to provide any combination of the following items for inspection before processing your warranty claim.

• The product
• Proof of purchase
• Product packaging
• Items included with purchase

Any and all costs incurred in providing the requested items will be borne by the end user.

Our products are not covered by ADP warranty unless else advertized.

Standard Warranty

In addition to our ADP warranty, we offer a 365 day Standard warranty to ensure you stay protected for as long as possible. Below are the terms and conditions for this service.

Standard Warranty Terms and Conditions

Our Standard warranty will last for a period of 365 days, starting on the day the product is purchased.

Products with manufacturing defects such as missing materials or components will be replaced free of charge. This clause does not include products with user damage or normal wear and tear.

Products with out-of-warranty damage, such as user damage or normal wear and tear will not be covered under our Standard warranty.

To be eligible for a claim under the Standard warranty, you must retain the product, proof of purchase, all packaging included with the product, and any items included with purchase. Only receipts or invoices from our official website or authorized dealers will be accepted as valid proofs of purchase.

At our discretion, we may request for you to provide any combination of the following items for inspection before processing your warranty claim.

• Items included with purchase
• The product
• Proof of purchase
• Product packaging

Any product that is not covered by Standard warranty will be advertized as such.

Need help?

Contact us at contact@gavy.com for questions related to refunds and returns.